LEARN MORE ABOUT WORLDWIDE SHIPPING
We ship to many countries worldwide.
We ship all products out by the NEXT BUSINESS DAY
Shipping within Canada: All parcels are dispatched domestically from the West Coast of Canada and is done through Canada Post; tracked service.
Shipping to the US: All parcels are sent from Canada and is partnered through USPS; tracked service. Depending on the value of your parcel, you may incur duties and/or taxes for your local state upon delivery of high value orders.
Shipping to the UK: All shipments are dispatched domestically through our warehouse in the UK. This means faster delivery for you than if we were to send it from Canada. VAT will be charged at Checkout to ensure smooth delivery within the UK.
Shipping to European countries: At Checkout you will have 2 options for Shipping: 1) Tracked Mail (through Federal Mail Carriers), 2) Courier (through DHL or UPS).
WE STRONGLY RECOMMEND THAT YOU CHOOSE DHL COURIER. This provides you with your Duties & Taxes pre-paid. This way there will not be any monies collected upon delivery to you and this will expedite delivery.
If you choose the option of Regular Mail (which includes Free Tracked mail or Xpresspost International through Canada Post), your parcel will be shipped either from Canada or from our depot in the UK where duties and taxes will be collected upon delivery to you. In this case, the local carrier may take weeks which is beyond our control and could cause delays in delivery to you.
Shipping to all other countries: We try to accommodate all orders. At Checkout you will have an option to have your parcel sent via regular mail or via DHL Courier. If you choose DHL Courier you will see that the duties and taxes are included in your shipping costs. This means that your parcel will be delivered to you quickly and monies will not be collected upon delivery. If you choose regular Tracked Mail, please note you will remain responsible for any local tax/customs fees charged by your country upon delivery. We are not responsible for lost, stolen or damaged parcels once they have arrived to Customs in your country.
Currently with the situation of Covid-19 deliveries are determined by the abilities of the courier and some packages may notice delays. Please continue to track your parcel through the links provided to you in the Shipping Confirmation email.
For shipments sent to a country other than Canada or the USA, here are some things to consider when placing an order:
- According to your countries regulations, there may be a Customs Tax or Duty charge when you pick up your parcel from the post office, unless you have chosen to PREPAY those fees at Checkout. When shipped from Canada to a foreign country we include a signed Commercial Customs Invoice according to the retail price paid.
- 'Free Tracked Shipping' does NOT mean Customs charges or your country's VAT (Value Added Tax) are included, unless itemized as such at Checkout. These are determined by the destination country.
For all tracked packages, please consider:
- You are responsible for collection of your package. Our obligation is considered fulfilled once its reaches your country. It is sometimes held at your countries Customs office at their will and released at their will. Canada Post will hand off to your local federal postal outlet and upon release from Customs, they will attempt to deliver to you. You may receive a ‘pick up notice’ if you’re not home when delivery was attempted. We will provide you with a tracking number for you to see the status as it is updated.
- If you receive your package and see that it has been compromised, or damaged, please take pictures and send them to us so that we will be able to make a claim and help you to purchase new product.
Here are links you may find helpful:
customs/individuals/buying- goods-services-online- personal-use/buying-goods/ buying-goods-online-coming- from-a-noneu-union-country_en