Privacy Policy

HAIRMETTO® Privacy Policy & Mobile Terms of Service

Last updated: June 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from myhairmetto.com (the “Site”). We value your trust and are committed to keeping your information secure and respecting your privacy.

1. Personal Information We Collect

We collect several types of personal data to serve you better and fulfill our obligations:

A. Device Information

Automatically collected when you browse the Site:

  • Web browser type

  • IP address

  • Time zone

  • Cookies

  • Pages viewed and referral URLs

B. Order Information

Collected when you make a purchase or attempt to:

  • Full name

  • Billing and shipping address

  • Payment details (via secure payment processors)

  • Email address and phone number

C. Account & Marketing Information

  • Newsletter signups (with consent)

  • Preferences and purchase history

  • Customer service interactions

D. SMS/Text Message Data

  • Phone number if opted in

  • Message delivery and interaction history

  • Consent status for messaging

2. How We Use Your Information

We use your personal information to:

  • Process payments and fulfill orders

  • Communicate about your order status or support requests

  • Send marketing updates (only with your consent)

  • Improve our services through analytics and insights

  • Prevent fraud or misuse

  • Comply with tax and legal regulations

3. Legal Basis for Processing

We process your information under:

  • Contractual obligation (to fulfill your purchase)

  • Your consent (for email/SMS marketing)

  • Legitimate interest (fraud prevention, analytics)

  • Legal obligation (as required by tax or regulatory authorities)

4. Data Retention

We retain your information only as long as needed:

  • Order and account info: Until you request deletion

  • Analytics data: Up to 24 months

  • Marketing data: Until you unsubscribe or withdraw consent

You can request data deletion anytime (see Section 9).

5. Sharing Your Personal Information

We share information with trusted third parties only when necessary:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Email and SMS marketing platforms

  • Analytics tools (e.g., Google Analytics)

We do not sell your data. All third-party providers are required to protect your data and comply with relevant privacy laws.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep items in your cart

  • Analyze site performance

  • Support targeted ads (via services like Facebook or Google)

You can disable cookies in your browser settings, though some features may be limited.

7. Canada’s Anti-Spam Law (CASL)

We follow CASL regulations by:

  • Using clear opt-in forms for newsletters or texts

  • Keeping records of consent

  • Including unsubscribe/opt-out links in every message

We will only contact you for marketing if you've explicitly agreed.

8. Your Rights (PIPEDA & GDPR)

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Withdraw consent or unsubscribe

  • Request deletion of your data

  • Request information on how we store and use your data

📧 Email us at: info@hairmetto.com
We will respond within 48 hours of any request.

9. Data Security

We use industry-standard safeguards, including:

  • SSL encryption

  • Secure servers and software updates

  • Two-factor authentication on admin accounts

  • Password management tools

Your information is stored securely, and only authorized personnel have access.

10. Children’s Privacy

This Site is not intended for individuals under the age of 16. We do not knowingly collect information from minors. If you believe a child has submitted personal data, please contact us to have it removed.

11. Third-Party Apps and Services

We use select third-party applications on our Shopify store for:

  • Email campaigns

  • SMS messaging

  • Affiliate marketing

  • Customer service chatbots

We routinely review these services to ensure your information is handled responsibly.

12. International Transfers (GDPR)

If you're visiting from outside Canada, please note your information may be processed in Canada or the United States. We use secure data handling practices and contractual safeguards in line with international standards.

13. Changes to This Policy

We may update this policy to reflect changes in our practices or for legal reasons. We encourage you to review this page regularly. Any significant updates will be communicated clearly on our Site.

14. Mobile Terms of Service

The HAIRMETTO mobile message service (the "Service") is operated by Hairmetto Industries Ltd. (“we,” “us,” or “our”). Your use of the Service constitutes your agreement to these terms.

A. Opt-In

By opting in to our SMS service, you agree to receive recurring messages (e.g., order updates, promotions). Consent is not a condition of purchase.

B. Opt-Out

You can cancel at any time by texting “STOP.” After you send “STOP,” you’ll receive a confirmation message, and no further messages will be sent.

C. Help

For assistance, reply “HELP” or email us at info@hairmetto.com.

D. Message Frequency & Fees

Message frequency varies. Message and data rates may apply. You are responsible for checking with your mobile provider.

E. Carriers

Not all carriers are supported, and we are not liable for delayed or undelivered messages.

F. Privacy

Information collected through our SMS service is used in accordance with this Privacy Policy.

15. Contact Us

If you have any questions, please contact us:

Email: info@hairmetto.com
Mailing Address:
HAIRMETTO Industries Ltd.
407-1220 Pandora Avenue
Victoria, BC V8V 3R4
Canada


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hairmetto.com or by mail using the details provided above.