LEARN MORE ABOUT WORLDWIDE SHIPPING
We ship to many countries worldwide.
We ship all products out by the NEXT BUSINESS DAY
Shipping within Canada: All parcels are dispatched domestically from the West Coast of Canada and is done through Canada Post; tracked service.
Shipping to the US: All parcels are sent from Canada and is partnered through USPS; tracked service.
Shipping to the UK: All shipments are dispatched domestically through our warehouse in the UK. This means faster delivery for you than if we were to send it from Canada. You are responsible for any import duties or VAT that may be payable within your country.
Shipping to European countries: As of May 1, 2020, all parcels are dispatched through our warehouse in the UK. This means faster delivery for you than if we were to send your parcel from Canada. You are responsible for any import duties or VAT that may be payable within your country.
Currently with the situation of Covid-19 deliveries are determined by the abilities of the courier and some packages may notice delays. Please continue to track your parcel through the links provided to you in the Shipping Confirmation email.
For shipments sent to a country other than Canada or the USA, here are some things to consider when placing an order:
- According to your countries regulations, there may be a Customs Tax or Duty charge when you pick up your parcel from the post office. When shipped from Canada to a foreign country we include a signed Commercial Customs Invoice according to the retail price paid.
- Free shipping does not mean Customs charges or your country's VAT (Value Added Tax) are included. These are determined by the destination country.
For all tracked packages, please consider:
- You are responsible for collection of your package. Our obligation is considered fulfilled once its reaches your country. It is sometimes held at your countries Customs office at their will and released at their will. Canada Post will hand off to your local federal postal outlet and upon release from Customs, they will attempt to deliver to you. You may receive a ‘pick up notice’ if you’re not home when delivery was attempted. We will provide you with a tracking number for you to see the status as it is updated.
- If you receive your package and see that it has been compromised, or damaged, please take pictures and send them to us so that we will be able to make a claim and help you to purchase new product.
Here are links you may find helpful:
customs/individuals/buying- goods-services-online- personal-use/buying-goods/ buying-goods-online-coming- from-a-noneu-union-country_en